Catapulting businesses to CX excellence with nearly 20 years of global leadership expertise

Services

Explore our range of comprehensive consulting services designed to address your specific business needs and drive sustainable growth.

Consulting & Advising

Optimize your CX operations with strategic insights to enhance satisfaction metrics, reduce costs, and accelerate revenue growth.

Leverage my experience scaling global teams to design tailored, data-driven solutions for your business.

Executive Coaching

Empower your C-suite and CX leaders with personalized coaching drawn from 20 years at top-tier companies.

Build customer-centric cultures and leadership skills that drive operational excellence and long-term success.

Fractional CX Leadership

Step in as your interim CX leader, delivering AI-powered support strategies and scalable systems to improve retention and efficiency.

Perfect for startups, scale-ups, or companies needing expert guidance without a full-time hire.

Who I Am

With 20 years shaping CX at Microsoft, Tesla, Lemonade, and Whatnot, I’ve driven $4B+ in revenue and scaled global teams with AI-driven strategies. At Whatnot, I boosted retention and $3B GMV as VP of CX by optimizing experiences and cutting churn. Now, Catapult Partners brings that expertise to your business.

Let's Connect.